Southern Cross Easy-Claim for chiropractic, acupuncture & massage in Rosedale, North Shore Auckland.
Show your card, we claim on the day. No forms, no waiting weeks for a refund.
Auckland Wellness Centre (AWC) at Unit E2, 27 William Pickering Drive, Rosedale, is the North Shore clinic that combines chiropractic, acupuncture and registered remedial massage under one roof, with all three services eligible for Southern Cross Easy-Claim. Our reception submits your claim electronically at the time of visit, so you only pay the balance your plan does not cover. No GP referral required. Call 09 600 1939 to verify your cover before you book.
- Easy-Claim for chiropractic, acupuncture and registered massage therapy
- You only pay the portion your plan does not cover, at reception
- 7 practitioners, 7 days, multilingual team (English, 한국어, 中文)
How Easy-Claim works at AWC
The same visit experience you are used to, without the claim paperwork at the end.
Bring your member card
When you arrive, show your Southern Cross member card and photo ID at reception. That is all we need to verify your cover.
Receive your treatment
Your chiropractor, acupuncturist, or massage therapist provides your session as normal. No change to your care.
We claim on the day
We submit the claim to Southern Cross electronically and apply your entitlement to the bill. You only pay the remaining balance, if any.
Check your plan’s cover at AWC
Select your Southern Cross plan to see what is covered for the three services we provide: chiropractic, acupuncture, and registered massage.
This tool is a guide based on Southern Cross published benefit summaries (effective 1 April 2026). Your actual entitlement depends on your policy, claims history, and annual limits. Our reception will confirm your exact cover when you arrive.
Cover by plan at a glance
All figures are from Southern Cross published benefit summaries. Limits are per person, per claims year.
| Plan | Chiropractic | Acupuncture | Massage |
|---|---|---|---|
| UltraCare / UltraCare 400 | $60 per visit, up to $300 per year | Not included | Not included |
| Wellbeing One + Body Care Module | $500 per year, combined across acupuncture, massage, chiropractic and other natural therapies | ||
| Wellbeing Two + Body Care Module | $500 per year, combined across acupuncture, massage, chiropractic and other natural therapies | ||
| HealthEssentials | 75% reimbursement up to $250 per year, combined across the Self care benefit | ||
| RegularCare | Not included | Not included | Not included |
| KiwiCare | Not included | Not included | Not included |
Wellbeing One and Wellbeing Two only cover these services if the optional Body Care Module has been added to the plan. Check your Southern Cross app or member certificate, or call us on 09 600 1939 and we can verify with Southern Cross for you.
Get the most from your Southern Cross cover.
Your Wellbeing Body Care Module pays up to $500 per year, combined across chiropractic, acupuncture, massage, and other natural therapies. Using three separate clinics means three separate receptionists tracking three slices of your annual pool. One integrated clinic means one team watching your balance.
One clinic, three services, one running balance.
- Chiropractic, acupuncture & remedial massage under one roof
- Reception tracks your remaining Southern Cross balance across all 3 services
- 7 practitioners, 7 days a week (9am–7pm most days, extended Tue/Thu)
- 5.0 stars from 158 verified Google reviews
- Multilingual team (English, 한국어, 中文)
- All practitioners meet Southern Cross registration requirements
- Easy-Claim submitted electronically on the day
Three providers, three claim records.
- Usually one service only (chiro OR acu OR massage)
- No visibility into what you have spent elsewhere on the same cap
- Weekday hours typical, weekend availability uncommon
- Varying review volumes and ratings
- English-only most commonly
- Practitioner registration varies, check individually
- Many still use paper claim forms
See what your cover is worth at AWC.
Pick your plan and how often you want care. We will show you how many visits your annual Southern Cross benefit covers at our private rates.
Figures are based on AWC private follow-up rates and Southern Cross benefit summaries effective 1 April 2026. Initial consultations may be higher ($80–$105 depending on service). Employer and group plans may differ, call 09 600 1939 to confirm. Your reception team will always confirm the exact benefit applied before your visit.
Qualified, registered, trusted by 158 five-star reviewers.
Every AWC practitioner meets the registration requirements Southern Cross sets for Easy-Claim. Here is who will be looking after you.
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Dr. JunGolf & Disc Chiropractor · 12 yearsNZCC graduate · TPI Certified · Active Release Technique (ART) Certified
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Dr. Michael BlandySports & Posture Chiropractor · 20 yearsNZCC graduate · Chiropractic BioPhysics (CBP) Certified
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Dr. Brian BaeSports & Posture ChiropractorNZCC graduate · X-ray & posture analysis
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Dr. Robin WonNZ’s only Acupuncture Specialist · 26 yearsPhD Traditional Chinese Medicine (Sangji University) · CMCNZ · KOMS member
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Mike LeeAcupuncturist / TCM · 20 yearsNZ School of Acupuncture · CMCNZ registered
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Ada ZhongAcupuncturist / TCM & Tuina · 10 yearsChengdu University of TCM · CMCNZ registered
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Elaine YangAcupuncturist / TCM & Rehab · 12 yearsJinan University · CMCNZ registered
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Ada ZhongRemedial Massage & TuinaMassage New Zealand Level 6+ · Chengdu University of TCM
What to bring to your visit
Questions we get about Easy-Claim
Does Southern Cross cover chiropractic in New Zealand?
Yes, Southern Cross covers chiropractic in New Zealand under some plans. UltraCare pays $60 per visit up to $300 per claims year. Wellbeing One and Wellbeing Two cover chiropractic up to a $500 combined annual maximum when the optional Body Care Module is added. HealthEssentials reimburses 75% of chiropractic costs up to a $250 combined Self care maximum per year. RegularCare and KiwiCare do not include chiropractic. Your chiropractor must be registered with the New Zealand Chiropractic Board. All three AWC chiropractors (Dr. Jun, Dr. Michael Blandy, Dr. Brian Bae) meet this requirement.
Does Southern Cross cover acupuncture in New Zealand?
Yes, some Southern Cross plans cover acupuncture. Wellbeing One and Wellbeing Two with the Body Care Module cover acupuncture up to a $500 combined annual maximum. HealthEssentials reimburses 75% of acupuncture costs up to $250 combined per year. UltraCare, RegularCare, and KiwiCare do not list acupuncture as a benefit. Your acupuncturist must be registered with the Chinese Medicine Council of New Zealand (CMCNZ) or the NZ Chinese Medicine and Acupuncture Society (NZCMAS). All four AWC acupuncturists are CMCNZ-registered, including Dr. Robin Won PhD (NZ’s only Acupuncture Specialist).
Does Southern Cross cover remedial massage?
Yes, under Wellbeing One and Wellbeing Two with the Body Care Module (up to $500 combined per year across natural therapies) and under HealthEssentials (75% reimbursed up to $250 combined). Your massage therapist must hold Massage New Zealand Level 6 or higher. AWC’s registered remedial massage therapist meets this standard, so visits here are eligible for Easy-Claim.
My plan is not on the list, can I still claim?
Possibly. Southern Cross sells many plans through employer schemes and group policies that are not published on their public website. If your plan is through your employer or an association, call us on 09 600 1939 before your visit and we can verify your cover with Southern Cross directly.
What if I have both ACC and Southern Cross?
If your visit is for an injury covered by ACC, we process the ACC claim first (ACC patients pay only $40 for chiropractic, $0 to $20 for acupuncture). If ACC does not cover the full fee, some Southern Cross plans include an Accident and treatment injury top-up clause that can contribute to the remainder, subject to your policy terms.
We will always process ACC first where eligible, because it gives you the best out-of-pocket outcome. If you want us to check the top-up option, please ask at reception.
What happens if I go over my annual limit?
Once your annual Southern Cross limit for a benefit is reached, any further costs in that claims year are paid by you in full at private rates. Your limit resets on your policy’s claims anniversary date, which you can find in the MySouthernCross app.
If you are approaching your limit, we can tell you the remaining balance at reception before your next visit.
Do I need a GP referral to claim?
Not for chiropractic, acupuncture, or massage at AWC. Southern Cross Easy-Claim for these services does not require a GP referral. You can book directly.
Can I claim for my family members on the same policy?
Yes. Each person covered under a Southern Cross policy has their own individual annual limits. When a dependant visits AWC, they should bring the Southern Cross member card (or know the member number) and their own photo ID. For under-18s, a parent or guardian can accompany them.
Does Easy-Claim cost anything extra?
No. There is no additional fee for using Easy-Claim at AWC. You pay the same private rate as any other patient, and your Southern Cross entitlement is applied directly to the bill at the time of your visit.
How do I know if my Wellbeing plan has the Body Care Module?
The Body Care Module is an optional add-on. Without it, Wellbeing One and Wellbeing Two do not cover chiropractic, acupuncture, or massage. Check your plan summary in the MySouthernCross app, or call Southern Cross on 0800 800 181. Alternatively, call us on 09 600 1939 and we can verify for you before your visit.
Which AWC services are covered by Southern Cross Easy-Claim?
Three services, provided your plan includes cover for each: chiropractic (with a chiropractor registered with the New Zealand Chiropractic Board), acupuncture (with an acupuncturist registered with CMCNZ or NZCMAS), and registered remedial massage (with a therapist registered at Massage New Zealand Level 6 or higher). All of our practitioners meet these registration requirements.
Ready to use your Southern Cross cover?
Book online and mention you are a Southern Cross member, or call our reception and we will confirm your cover on the phone.
Information on this page is summarised from Southern Cross Health Society published benefit summaries and policy documents, effective 1 April 2026 (HealthEssentials effective 22 October 2024). Auckland Wellness Centre is a Southern Cross Easy-Claim provider and is not affiliated with Southern Cross Medical Care Society.
Your actual entitlement is governed by your individual Southern Cross policy, your claims history, annual limits, stand-downs and policy variations. This page is a convenience guide only. For the authoritative definition of your cover, refer to your Southern Cross policy documents or contact Southern Cross on 0800 800 181.
All dollar figures include GST and are stated in New Zealand dollars. Last verified: 24 April 2026.