Shipping policy

Shipping Policy

Effective as of 09/06/2025
Auckland Wellness Centre – E2/27 William Pickering Drive, Rosedale, Auckland 0632, New Zealand

At Auckland Wellness Centre, we are committed to delivering your wellness products quickly, safely, and transparently. This shipping policy outlines how we process and deliver orders placed through our online store.

 

Where We Ship

We currently offer shipping to:

  • New Zealand (nationwide)

  • South Korea


Shipping Methods & Delivery Timeframes

All orders are shipped from our Auckland clinic.

Within New Zealand

  • Method: Standard Tracked Courier

  • Delivery Time: 2–5 business days

  • Shipping Fee: FREE nationwide

Shipping to South Korea

  • Method: International Air Parcel (Tracked)

  • Delivery Time: 7–14 business days (customs delays may occur)

  • Shipping Fee: NZD $10.00 flat rate

Order Processing Times

  • Orders are packed and dispatched within 1–2 business days after payment is confirmed.

  • Orders received after 2:00 pm (NZT) on Fridays, weekends, or public holidays will be processed the following business day.


Returns & Damaged Goods

If your item arrives damaged or incorrect, please contact us within 7 days of delivery via info@aucklandwellness.co.nz with your order number and clear photos.

Return eligibility:

  • Unopened, unused products in original packaging

  • Refunds/exchanges will be processed after inspection

  • Return shipping is at the buyer’s cost unless the item is faulty or we made an error


Tracking Your Order

You will receive a tracking number via email once your parcel has been dispatched. You can track your order through the courier’s website.


Tax & Customs

  • All NZ orders include GST (Goods and Services Tax).

  • For international orders:

    • The buyer is responsible for any customs duties, taxes, or import fees imposed by the destination country (e.g., Korea).

Click & Collect (Auckland Only)

You may also choose to collect your order from our clinic:
E2/27 William Pickering Drive, Rosedale, Auckland 0632
Click & Collect orders are usually ready within 1 business day.

Need Assistance?

If you have any questions about shipping, email us at:
info@aucklandwellness.co.nz
09 600 1939  |  022 621 8826